Laiten

Laiten for AI Transformation

Know which AI pilots are paying off

Bring AI usage, costs, operating KPIs and benefits into a unified business case, kept current by connected live data feeds. See which pilots create value and where to scale, rescope or stop.

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The wider platform

See how it all
fits together

See how Laiten diagnoses the business, develops initiatives and connects governance, delivery and impact tracking in one platform.

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Product preview

Key features for AI transformation

Find your next AI opportunity

Laiten Value Intelligence AI diagnoses processes, analyses company data and interviews your people. Turn promising AI opportunities into a prioritised pipeline for your team to assess.

A business case that stays current

Laiten Impact links AI usage, token costs and operating KPIs to each pilot. Connected data feeds keep the case current, with near-real-time updates where sources support them.

The business impact beyond AI spend

See how changes in operating KPIs translate into benefits and net value. Compare the full economics with the approved case, including implementation and ongoing costs.

75%

Less manual reconciliation

50%

Less pilot evaluation effort

Explore the features in detail

01

Build your next wave of AI initiatives

Laiten Value Intelligence AI identifies where AI could improve your business, drawing on process data, company knowledge and employee interviews. Its specialised agents prioritise opportunities and propose initiatives for your team to approve.

AI opportunity discovery · Business diagnostic

Value Intelligence

Annual potential$1.3mBefore validation
Opportunities3Prioritised by value & feasibility
Evidence sources3Company data, knowledge & interviews
Company dataKnowledge baseEmployee interviews

AI opportunities to validate

For review
01
Qualify sales opportunities with AISales · Repeated qualification workFeasibility · High
$0.6m
02
Handle invoice exceptions with AIFinance · Predictable exception categoriesFeasibility · High
$0.4m
03
Build a supplier knowledge assistantProcurement · Fragmented supplier knowledgeFeasibility · Medium
$0.3m
Prioritisation and overlap check complete
Next step: team approvalReview opportunities
02

Keep every pilot’s business case current

Bring AI usage and costs together with data from the systems the pilot is meant to improve. Live feeds keep its KPIs and business case current, reducing manual updates and stale reports.

CX-014 · AI-assisted complaint resolution

Pilot data feeds

October · AUD
Connector conceptsAI providers & business systems
OpenAIUsage & token costs
AnthropicUsage & token costs
ZendeskService performance
HubSpotRevenue & conversion
SnowflakeOperating data
PostgreSQLBusiness actuals
AI usage & spendTokens · model · project costs
Feed linked
Operating performanceResolved volume · handling time
Feed linked
Unified pilot business case
Updates from connected sources
Live feeds
AI usage & costs
Operating KPIs
Business benefits
Net value
Source data → agreed benefit model → current business case
03

See the return behind the usage

Follow improvements in operating KPIs through to gross benefits, total costs and net value. Compare the result with the approved business case before increasing the investment.

CX-014 · AI-assisted complaint resolution

Pilot economics

October · AUD
Monthly net value$90kBenefits less all pilot costs
Approved case$120k25% below plan
Review before scaling
From operating benefits to net value
Monthly · $ thousands
04080120Net value target · $120k$120k−$18k−$12k$90kGross benefitsAI costsOther costsNet value
Average handling time12.0 min

18 min baseline 10.8 min target

In-scope resolutions40,000 / month

Volume from service data Feed linked

Benefit basis40,000 resolutions × 6 minutes saved × $30/hour
$120kOther costs include allocated implementation and operating costs
04

Your AI deputy for investment decisions

AI Transformation Advisor reviews connected pilot data and recommends the next move, with the financial case and operating evidence behind it. Your team decides what to scale, reshape or stop.

AI pilot portfolio · Decision brief

AI Transformation Advisor

October · AUD
Recommendations from connected pilot data
Recommended next move
Rescope
Rescope before the next rollout

Service benefits are below the approved case while AI spend is above budget. Adjust the delivery model before committing more investment.

Monthly net valueAUD · thousands
080160Approved case$120kCurrent value$90k
−25%against the approved net-value case
Proposed action plan
01Route routine cases to a lower-cost model
02Validate service outcomes in the next cohort
03Hold rollout spend until the case recovers
Your approval requiredSarah Chen · Decision owner
EvidenceRecommendationHuman decision
Security, access & deployment

AI on your terms
Data under your control

Your company data, encrypted

Your company data stays encrypted in storage and in transit.

Role-based access controls

Control who can view sensitive pilot data, edit business cases and approve investments, with permissions by role, workstream and initiative.

Flexible deployment options

Choose Laiten hosting, your own cloud or an on-premises setup scoped to your data and infrastructure requirements.

Your models, your provider

Choose the models and providers that fit each use case. Bring your own API keys or use Laiten-managed access; company data is not used for training.

Security controls aligned with NIST CSF 2.0 and ASD’s Essential Eight

Security overview Request the security pack

Know where your next AI dollar should go

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